Termini e condizioni
TERMS OF PAYMENT
Because it is safe to buy on www.islandoriginal.it
By purchasing on www.islandoriginal.it, your data is absolutely safe: all information provided is used pursuant to Legislative Decree No. 196/2003, exclusively to complete the order, payment and shipping. Our protection program protects you at every stage of the purchase process. We have thought of everything, from anti-fraud monitoring 24 hours a day to advanced cryptography systems. We always put your safety first
Payment methods accepted on www.islandoriginal.it
During the purchase process you can choose from the following payment methods:
* The accepted credit cards are Visa, Visa Electron (therefore also the Postepay card), Maestro, Mastercard and American Express.
We use PayPal which allows payments to be made by credit card or prepaid card to all users who are not yet in possession of an account. All in a safe and super-simple way. To pay with PayPal it is sufficient to select, at the time of the order, the "Credit Card" payment method and you are redirected to a page on the PayPal site, select the item Create a PayPal account and pay with your credit card or prepaid (or do you have a PayPal account?).
Then fill out the form that is proposed to you, entering in it the data of the credit / prepaid card with which you want to execute the payment, your personal information and the combination of email address-password to use to access PayPal, and click on the accept button and continue (or continue) to complete the transaction and create your account. You can also pay without creating a PayPal account. Just don't expand and don't fill in the field save your data on PayPal which is at the bottom of the form.
Online payment system that provides for the opening of a PayPal account. By choosing this mode, after clicking "send order", you are redirected to a page on the PayPal site, where you can enter your e-mail and account password and complete the payment. Remember that the transaction takes place on a secure server and that all information entered is protected according to the strictest security standards.
The data for the execution of the transfer are sent upon confirmation of the order: the order will be released only when the beneficiary's bank will make the payment in our favor. Banking practice requires that the transfer be credited to the beneficiary's current account based on the timing of the various banking institutions.
Request an invoice for an order
For every order placed on www.islandoriginal.it, a regular invoice is issued addressed to the person or company indicated in the order phase. The invoice document is sent together with the purchased items. Remember to keep it with care because it is the only proof of purchase to enforce all warranty clauses.
VAT in IslandOriginal products
All prices on www.islandoriginal.it are to be considered inclusive of 22% VAT.
Aren't you fully satisfied with your order? No problem: you have 14 days to request a return via Easy Return, to make a return in a few simple steps. Once the request is completed and accepted, the courier will collect the package directly to your home, for maximum convenience.
Return request procedure
Log in (username / password) to your reserved area
Go to your orders and click on RETURN of the order you want to return
Select the product to return from the list of purchased items
Tell us the reason for the return
Timing of reimbursement and shipping costs
Once the return request has been received, Island Original® will confirm by email if it has been accepted. In this case you will be reimbursed the cost of the product less the shipping costs for the return of the same. If the return procedure was successful, you will receive an email confirming the refund of the amount due. The refund will be returned to you in the same way you chose for the payment (only in case of cash on delivery we will make a transfer). Depending on the credit card company, the actual credit can take up to 30 days. Contact your bank for more information.
EXTRA-ITALY Return: Island Original® informs that the return shipping costs of the returned orders are entirely borne by the buyer.
How to return the product to Island Original®
We offer you the convenience of being able to request the collection of your product, at home or at an agreed address, with the utmost simplicity by the courier who will be responsible for returning it. In addition, to facilitate the operation even more, together with the confirmation of acceptance of the return request you will also receive all the information to correctly pack and ship the product.
N.B. Island Original® reserves the right to evaluate the conditions of the returned product. Products without the wrapping, without coupons, used or for which personalization has been requested, cannot be returned.
Change of size and replacement of a product
If you want to replace the product you received with another product or change its size, follow the normal return procedure specifying the reason for the return "exchange or replacement. We will send you an email containing the instructions for replacement.
SHIPPING AND DELIVERY
Timing and Costs
The item is shipped within 3/5 working days from receipt of the order or payment (in case of bank transfer) with standard shipping, the cost is € 3.90 including VAT. If the total of your purchases exceeds € 39.00, shipping will be free.
However, situations may arise in which standard times vary. It is the case of those products that are subject to production due to the color or size variable that the customer can choose or those items that should go under stock for restocking. In such situations, an e-mail communication is sent, which warns of the possible delay; the customer will then decide whether to keep the order valid or cancel it.
Island Original® also offers shipments all over Europe. At the time of checkout when ordering, the customer will be shown the rate based on the area, with a cost range between € 19.90 and € 49.90.
No penalty is attributable to Island Original® for delivery delays caused by the courier, who could vary the delivery times.
In case of particular deadlines such as birthdays, holidays etc., please report the urgency of delivery to the email firstname.lastname@example.org. Even in these situations Island Original® cannot however be held responsible for any delays caused by the courier.
The products are shipped via Bartolini (BRT), DHL, GLS or Poste Italiane (SDA) couriers. Once the shipment has taken place, you will receive an e-mail or a confirmation text message from the courier informing you of the taking charge of the shipment and the approximate day of delivery. If no one is present at the time of delivery, the courier will leave a paper notice and attempt delivery on the next working day. In any case, the customer can contact the courier directly for the new delivery via the respective website.
Delivery is made to the street number indicated on the street level; it is not possible to request delivery to the upper floors. After 2 unsuccessful delivery attempts, the goods will be sent back to Island Original®. From this moment on, it will be possible to re-obtain the shipment at the expense of the buyer with an expense that will be recalculated based on the type / weight / volume of the product.
ATTENTION: upon receipt of the goods, and before signing the delivery note, the integrity of the package must be checked. Check that the package has intact packing tape. Any anomalies found in the packaging must be highlighted to the courier with the following wording: "ACCEPTED WITH INTERNAL CONTROL RESERVE" (do not add other phrases such as "intact package"). This reservation must be written on the copy that remains with the courier, NOT on the recipient's. If no reserve is placed on the delivery note, you will NOT be entitled to a refund or repair / replacement of the product under warranty as the insurance covering the packages, in the absence of a reservation on the delivery note, is completely ineffective (i.e. does not accept complaints).